Risk Management

The mission of the Risk Management Program is to support the recovery of individuals with serious mental illness by promoting a safe physical and clinical environment for patients, staff and visitors through the identification and mitigation of potential risks and hazards that may contribute to or cause injury or illness

Primary Functions

• Monitor unanticipated events involving patients, staff and visitors
• Analyze data for trends and key indicators of potential risk
• Conduct reviews of unanticipated events to identify system/process failures
• Collaborate with clinical and non-clinical staff in the development, implementation and monitoring the effectiveness of risk reduction strategies
• Conduct prospective risk analyses of high-risk, problem prone hospital processes
• Analyze information collected from various reviews, such as Root Cause Analyses, Abuse/Neglect Investigations, Performance Reviews, etc., to identify common and special causes contributing to or preventing unanticipated events

Risk Management staff are actively involved in promoting a culture that:

• Recognizes that errors do happen
• Seeks to learn from unanticipated events
• Examines systems and processes for points where failures may occur; and
• Facilitates staff accountability while minimizing “blame”

Risk Management Staff

Donna McGraw
Risk Management Analyst
703-645-3169

Sue Sohn
Office Assistant
703-876-6904

Ann Burke
Investigator
703-645-3766

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